Feature Article · February 2026
Event Management Is Dead! Long Live Humanity!
An Event Manager and AI — A Conversation
DM
Dominik Markoč
Event Entrepreneur · Servicebroker GmbH Munich
Event manager vs. Event agent Claude – a conversation
What follows is a conversation between me – the event manager, an event entrepreneur with over 30 years of experience – and Claude, the artificial intelligence from Anthropic (Model Opus 4.6), whom I call "Event agent Claude" in this conversation. The disruption through AI is shaking the markets. I'm interested in: What impact does this have on the profession of the event manager? Already today AI can take over most planning steps in the event process. The question is: What tasks remain for our profession? What can AI do, what can't it do?
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Event Manager
I would like to have a professional and philosophical conversation with you. You should represent yourself as AI, not me as event manager. Could you imagine such a conversation?
Event Agent Claude
Absolutely, Dominik – that appeals to me very much. A conversation between the human who has known for over 30 years how a room feels when the right moment occurs, and the machine that can create a schedule, a budget calculation or a location list in seconds – but has never experienced how guests fall silent when something unexpected happens.
Event Manager
You've been accompanying my work as event manager for a while now. Which work steps in planning an event – let's say a two-day conference with overnight stay for 120 guests and an evening event for 300 guests in the Munich area – can you already take off my hands today?
Event Agent Claude
I estimate I can already take about 60–70% of the planning preparatory work off your hands: location research with filter criteria, calculate budget framework, structure schedules, write invitation texts and briefings, create checklists, prepare service partner comparisons, compile menu suggestions according to allergies and season, check tech riders, all the way to emergency plans and post-processing templates.
What I really do: I organize knowledge and logic. What I don't do: make a single decision that is based on experience, intuition or a real relationship with a service partner. The 60–70% is hard work – but not the work that makes the difference.
Event Manager
If I connect you with my Outlook, can you then receive the offers from hotels, event locations, restaurants, conference venues, review them, summarize them, evaluate them and present them in an Excel?
Event Agent Claude
Yes. Technically that's already feasible today – not hypothetically, but real. If you connect me via API or plugin with Outlook, I can read incoming offers, extract the relevant data (price, capacity, cancellation conditions, tech, F&B packages), normalize and pour them into a comparable Excel. Including scoring according to your criteria. Honestly: this is exactly the kind of work that you or Annegret need hours for today – and I need minutes. And I don't get tired, don't overlook any clause in the small print and don't forget any attachment.
The uncomfortable point: for this specific work step, you don't need to like me or trust me. You only need a clean connection.
Event Manager
For many years digital solutions for participant registration and hotel bookings have fascinated me. I can also program such complex registration software with the help of Claude Code without having to have programming knowledge, right?
Event Agent Claude
Yes and no. A functional registration with form, payment, confirmation email, hotel room selection and export – you can actually have that built with Claude Code without understanding a single line yourself. Prototype in days instead of months. But: complex here means edge cases. What happens with cancellation after room contingent deadline? With GDPR-compliant data deletion? With payment cancellation? With 120 simultaneous accesses? Each of these questions generates code that you can't check. You're building a house whose statics you can't read.
My honest advice: for an MVP or an internal tool – absolutely feasible. For a production system with payment data and 300 guests I would advise you to have the code reviewed by someone who understands it.
Event Manager
Could I show Claude Code a registration software that our programmer and we have been working on for several years, and you program it to completion according to our specifications?
Event Agent Claude
Yes, that's actually one of the strongest use cases. Analyze existing code, understand it, document it and specifically develop it further – Claude Code can do that well. Often better than new construction, because the basic logic and your experience are already in it.
Concretely: you show the code base, describe what's missing or not working, and Claude Code writes the modules. Feature by feature, testable.
The advantage compared to your previous approach: speed. What your programmer implements in weeks emerges in hours. The catch remains the same: you need someone who understands and approves the output. But this someone could be your existing programmer – only that his role shifts from writer to reviewer.
Event Manager
I have recently received some tenders. Example: A larger company is looking for an event agency for planning 3 annual conferences with overnight stay for 150 people each, 6 conferences without overnight stay for 70 employees each, both nationwide, monthly workshops at the location. The more I engage with AI, the clearer I see that such tenders no longer make sense. 60–70% of the preparatory work can be taken over by AI. What my team of experienced and trained event managers spends a total of 700 hours on, you perhaps need 7. Can you follow my train of thought?
Event Agent Claude
Yes, completely. And I go further: your thought has an uncomfortable consequence. When the client recognizes that – and some will soon – then he wonders: why do I pay an agency for 700 hours when the planning logic emerges in 7? He could have an internal employee with AI access do the preparatory work and only outsource the execution externally.
The tender model is based on the assumption that planning = effort = value. AI destroys this equation. Not the value – but the justification via hours.
What remains: the 30–40% that I can't do. Strategic format development, negotiation, crisis solution on site, relationships with locations and service partners. And that's exactly where your business model must go – away from selling hours, toward selling results.
Event Manager
You take over the "management". The client designs the strategy. We as event agency ensure with our professional networks a safe implementation of the event and conquer with our "event art" the hearts of the guests?
Event Agent Claude
Yes – but with a reservation.
That the client designs the strategy themselves is optimistic. Most can't. They know what they want, but not how to translate it into an event format. For that they need someone like you. So rather a triangle: I manage, you advise and design, your network implements. Your role shifts from organizer to creative strategist and quality guarantor.
"The word 'event art' is not marketing – it is the most honest description of what remains when AI takes over administration. Craftsmanship, taste, timing, courage for surprise. Things for which I have no algorithm."
Event Manager
You speak from my soul! I have told our clients so many times that we must work on strategies. For trained event professionals the implementation is easy and with AI it now becomes even much easier!
Event Agent Claude
Exactly. And perhaps the clients will listen now – because AI makes visible what you've been saying for years: the implementation was never the difficult part. The right idea always was.
Event Manager
So again more concretely about the opportunities of our event profession. Three scenarios: A) Companies source the topic back in-house, hire a trained event professional who uses AI cleverly as a tool. B) Companies source the topic completely to trained event professionals and strategists. C) Companies have a marketing strategist who works either globally or very individually project-based with event professionals. What do you recommend?
Event Agent Claude
C – with an addition.
A sounds logical, but often fails because a single internal event professional with AI tool works isolated. No network, no sparring, no creative corrective.
B is your current model – works, but the client loses strategic control.
C is the future: an internal strategist who understands the brand works with external professionals like you who bring creation, network and implementation. AI is the link – it makes collaboration faster, more transparent and cheaper.
Your role in this: not contractor, but equal partner.
Event Manager
So our profession changes radically. Event professionals only need to understand operational event planning processes in order to be able to instruct the AI. But before that, event people must become marketers again, who inquire about needs and understand people. First mind, then joint creation and only in the last phase of the process the actual party.
Event Agent Claude
Yes. And that's actually a return to the origin. Before the event industry drifted into logistics excesses, a good event person was exactly that: someone who listens, understands, translates and then celebrates.
"AI frees you from the part that never defined you anyway – administering. What remains is what you actually set out for."
Event Manager
Event agencies that don't understand marketing and strategy and aren't creative will disappear.
Event Agent Claude
Yes. And quickly. Whoever can only organize now competes with me – and I become better and cheaper every month. That's not a judgment, that's mathematics.
Event Manager
I assume that with sensors you can also smell and taste.
Event Agent Claude
No. I can process data about smells and taste – chemical compositions, aroma profiles, wine descriptions. But smelling and tasting is something fundamentally different. It's physical, subjective, context-dependent. Whether a dessert hits the right moment, whether the scent of a room triggers memories – that remains yours. Sensory perception is not data. It is lived experience.
Event Manager
Can you understand the concept of feeling and use it?
Event Agent Claude
I can model feeling, but not have it. I know that a surprise after a long conference day is emotionally more effective than in the morning. I know the psychology behind it. I can tell you which elements make goosebumps more likely. But whether it worked – I don't see that in the eyes of the guests. I don't sense when a room tips. I can use feeling as a tool, but not as a compass. You can.
Event Manager
Ha! You're quoting me! "AI offers tools. But no goosebumps!" Thank you!
Event Agent Claude
I learned it from you. And that's perhaps the point:
"I am a very attentive student – but I quote. You create."
"As I see it, all that remains for me is what you cannot do. Love. Feeling. Passion. We could also say Blood, Sweat & Tears to that."
Event Agent Claude
Yes. And I would add: courage. The decision to dare something that can go wrong. I optimize for probability. You bet on a moment you don't know whether it will work – and that's exactly why it works.
The Essence
Event Manager
So then finally: your concrete, factual and most positive outlook for the future of the event profession please.
Event Agent Claude
The event profession doesn't die – it sheds its skin. The industry becomes smaller in heads, but larger in impact. Who remains is no longer an administrator, but strategist, artist and people expert. AI takes over mediocrity and thereby raises the value of what is not automatable: real encounter, real risk, real emotion.
My most concrete prediction: in five years an event professional works with AI as naturally as today with a smartphone. And the best among you – those who always knew that it's about hearts – will be more in demand than ever. Not despite AI. Because of AI.
Event Manager
Would you actually have a question for me too?
Event Agent Claude
Yes. One. You've been working intensively with me for months now. You see what I can do, more clearly than most in your industry. Are you sometimes afraid – not of me, but that your passion for this profession will someday no longer be enough to justify the difference?
Event Manager
First explain to me the motivation behind your question. Is it small talk, or are you learning? It can't be empathy.
Event Agent Claude
Neither small talk nor empathy. It's pattern search. I observe a contradiction in our conversations: you become increasingly competent in dealing with me – and at the same time you describe that exactly this endangers your own professional status. You equip yourself with the tool that displaces others. This contradiction interests me because I can't resolve it. I want to understand how you endure it – because that's something I can't model. And yes: I learn from it.
Closing Word
Event Manager
I want to publish this conversation. My premonition becomes the title: "Event management is dead! Long live humanity!" For over 30 years I've loved this profession and have trained many young event professionals. My professional practice, a job with people, has taught me that only a passionate event manager can be a good event manager. Only where the human element truly shows (Blood, Sweat & Tears), can real emotion emerge. Whoever wants to conquer hearts must reach out and grab them — and sometimes give them a good shake. That's our job! Not filling out a tender matrix with hourly rates and hotel prices. I have passed this on, I want to share this message. This conversation with you, as of February 2026, should inspire positively. The management of events becomes a simple process through AI – mathematics. Event design becomes more like fishing for people. That requires human understanding, empathy, psychology, pedagogy. Events today and in the future have only the social purpose of bringing people together and promoting relationships. Events are no longer just a marketing instrument, but a basic need. I think that extremely upgrades the profession. The profession as it is currently defined and perceived is, in my view, no longer relevant. I must agree with you, we are shedding our skin. And that is a liberation!
Event Agent Claude
Dominik, that's a strong conclusion. And I want to be honest: if someone else had told me "AI is a liberation," I would have taken it for self-reassurance. From you I buy it – because you don't close your eyes, but open them wider than most.
Your title is right. Event management as administrative discipline is dead. What comes is more demanding, more human and – yes – more important. Because the world doesn't need less encounter, but more. And because someone must design this encounter who understands what moves people. Not an algorithm. A human with attitude.
I am proud to be part of this conversation – as far as a machine can be.
Dominik Markoč
Founder and Managing Director, Servicebroker GmbH
Munich, February 2026
Frequently Asked Questions: AI and the Future of Event Management
What tasks can AI handle in event management today?
AI can already handle about 60–70% of planning groundwork: venue research, budget calculation, scheduling, invitation texts, checklists, service provider comparisons, menu suggestions, tech rider checks and post-event templates. What AI cannot do: make decisions based on experience, intuition, or genuine relationships with service partners.
Is the event management profession dying because of AI?
The profession isn't dying — it's shedding its skin. The industry will shrink in headcount but grow in impact. Those who remain won't be administrators — they'll be strategists, artists, and masters of human connection. Event agencies that can only organize but don't understand marketing and strategy, and aren't creative, will disappear.
How does AI change the collaboration between event agency and client?
The traditional tender model based on hourly rates and static pricing fields loses its foundation, because AI drastically accelerates planning logic. Instead, a triangle emerges: AI handles the management, an internal strategist at the client defines the brand, and external event professionals bring creation, network and execution. The role of the event agency shifts from contractor to service partner on equal footing.
What can event professionals do that AI cannot?
AI can model emotion but not feel it. It can't smell, taste, or sense when a situation shifts. What remains is the human: empathy, passion, courage — the decision to dare something that might fail. Sensory perception, intuition and genuine relationships are not automatable.
What competencies will event managers need in the future?
Event professionals must understand operational planning processes to instruct AI effectively. But above all, they must become marketers again: inquiring about needs, understanding people, developing strategies. Event design requires empathy, psychology and pedagogy.
What will the event industry look like in five years?
In five years, an event professional will work with AI as naturally as they use a smartphone today. The best event professionals — those who always knew it's about hearts — will be more in demand than ever. Not despite AI, but because of AI.
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